Archive: Stakeholder Value Proposition

How to Make Sure Your Public Sector Organization Is Primed to Deliver an Exceptional Stakeholder Experience Every Time

Assuming that you buy into the idea that there are mutual benefits to be realized when public sector organizations commit to providing an exceptional experience to their stakeholders, the next critical step is putting that commitment into action. Rationally, we know that it’s not as simple as standing up in front of your employees and […]

Continue Reading

What the Canadian Healthcare System Could Learn from the Two-Sided Business Model

Every time I work with entrepreneurs I have the opportunity to see new and innovative business models. However, one that I see more frequently than ever is the two-sided model where there are: users who access basic technology/platform functionality for free/as a “freemium”, and other interested parties who pay a fee to access and/or monetize […]

Continue Reading

How to Know Whether your Organization’s Business Model is Working For or Against Your Stakeholder Value Proposition

When strategy execution just isn’t working in your public sector organization as well as you’d like, one of the first things you should do is take a look at your stakeholder value proposition (SVP). Issues here could be the root of the problem. In my experience, organizations with strategy execution challenges often suffer from one […]

Continue Reading

“Hi! How am I doing?”

Ed Koch, the three-time former Mayor of New York City who died recently, was known for walking around the streets of his city and engaging citizens with this unique and unexpected question. When I heard this little fact I was absolutely astounded by the brilliance of Ed’s question. While others might see it as quirky […]

Continue Reading

What is a Customer Value Proposition?

We are all familiar with this term, however, because so few organizations actually manage to define and clearly articulate their unique (and differentiating) customer value proposition, it’s worth taking a moment to explore this important concept. In fact, your customer value proposition is more than a concept – understanding what will attract your customer to your company […]

Continue Reading

The Four Foundations that Should Frame Every Business Strategy

If you look closely at the inner workings of successful companies, you quickly come to the realization that truly solid market-leading organizations and business strategies are built on four critical foundations: a set of core values; a mission or purpose statement; a timed vision statement; and a clearly articulated customer or stakeholder value proposition. While […]

Continue Reading